If you have ordered a Dell PC and purchased it with the intent of having a Vista ready system, as I recently had, you will be shocked to find out what the 'Express Upgrade' to Vista means. I discovered today that not only can I not download and install the upgrade, but Dell won't even ship me the discs until March.
This has to be on the top of my most pathetic business decisions by a technology company. Can you imagine the business team that came up with this decision? "Hey, let's call the upgrade Express and make customers wait two months to recieve it after the order". "Oh yeah, and despite the fact that it could be installed through a download and consumers would love that, let's send it to them in a plastic package with CD's".
Brilliant Dell, what can we expect next?
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2 comments:
I feel your pain. I just learned the same thing from my "chat" with their service representative. What's worse is I'm leasing my laptop from Dell, which means I'm paying for the entire package - including the Vista upgrade - which I don't have.
I assumed "express" was being used in the same sense as "expressways" or "express lines" at the grocery. I thought that would conote speed. Apparently not!
Yes I also purchased a laptop with the "express upgrade" that will come 2 months after the vista launched.
Dell can build a computer, test it and ship it in about a week, but they can't send out a DVD in a month.
It seems like they have two guys in India in a back room as the shipping department for the "Express Upgrade"
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